【日本“熊出没”投诉激烈，一线人员压力剧增】日本政府一项调查显示，由于“熊出没”事件激增，超过40%的地方政府在受理相关投诉时曾忍受辱骂，或者接听耗时极长的投诉电话，一线工作人员压力剧增。

据日本方面11日消息，日本总务省这项调查以40个县、市政府为对象，于2025年7月启动，为期一年。其中17个地方政府明确表示，处理与熊关联的投诉已严重干扰日常工作，呼吁中央政府制定应对措施。这17个地方政府中，有10个反映需耗费大量时间应对单个投诉，例如一通电话就超过一小时；5个地方政府说，官方网站和电子邮箱已被民众的投诉“淹没”。

日本环境省此前公布的统计数据显示，2025年4月至2026年3月的上一财年内，全国报告“熊出没”事件5万余起，同比翻倍，为近5年来最多。

More than 40% of the local governments responding to a surge in bear encounters in Japan have received abusive complaints or gruellingly long phone calls, according to a survey.

The Japanese government selected 40 prefectural and municipal governments for the survey, with 17 saying responses to bear-related complaints had disrupted their operations. Some called on the central government to formulate response guidelines. Among the 17 local governments, 10 reported complaints that required a lengthy response such as phone calls lasting more than an hour, while five said they had been inundated with complaints through their websites and by email. （来源：